Return & Exchange Policy

Before shipping all orders, we carefully check each item to ensure product quality and accuracy.

All items come with a 30-day warranty (starting from the date the item is received).

Products that are in good working condition are not eligible for return or exchange, unless they meet the conditions stated below.

Return or exchange is only applicable under the following circumstances:

Before placing an order, customers are advised to review product details carefully to ensure suitability.

To ensure that returned items meet our requirements, all returns will be inspected before approval.

The item must be returned in its original condition, together with all original inclusions, including:

We will not accept items that have been used, altered, damaged, or not in their original condition.

Due to hygiene and safety reasons, adult products are non-returnable once opened or used, unless the item is defective or incorrect.

Once approved, replacement will be arranged within 3–5 working days after receiving the returned item.

Please note that no refund is allowed once the item is sold or payment is made. Only replacement is provided for eligible cases.

Returns will not be accepted for:

We are not responsible for parcels that are detained or confiscated by customs.

For order cancellations, a 20% cancellation fee and applicable transaction fees will be deducted from the total amount.

To return an item, you must send a request to support@secretafterdark.com with the subject “Return & Exchange Product”, including:

Feel free to contact us if you have any questions regarding our Return & Exchange Policy.