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Orders placed on a business day before 12:00 PM (MYT, UTC+8) will be shipped the same day. If you place your order after 12:00 PM (MYT), it will be shipped on the next business day.
You’ll receive a shipping confirmation email with a tracking number as soon as your order is on its way. Some shipments may be delayed during busy periods or sales, as our warehouse and delivery partners may need more time to process all orders.
Please keep an eye on your tracking code for the latest delivery status.
Shipping fees are calculated automatically based on your delivery address. All orders are shipped via our selected local couriers such as J&T, PosLaju, or Ninja Van.
You can view the exact shipping cost at checkout, where it will be calculated automatically based on your address.
After completing your order and payment, you’ll receive an order confirmation via email. It may take up to 30 minutes for the confirmation to appear in your inbox. You can also view your order in your account.
If your order doesn’t appear in your account or you haven’t received the confirmation email, the order may not have gone through. Please check your spam folder first and make sure the email address used during checkout is correct.
If the payment failed, you’ll need to place your order again. If the payment was successful but you still didn’t receive a confirmation email, please WhatsApp us at 011-53101166.
Take a photo of the item(s) you received and WhatsApp us at 011-53101166. We’ll assist you further and will make sure you receive the correct item as soon as possible.
After your order has been placed it unfortunately isn't possible to cancel or make any changes to it. Incorrectly ordered items can be returned to our warehouse or via one of our Secret Afterdark stores, after which you can place a new order. Read more about returns and exchanges in store.
After placing your order, it unfortunately isn't possible to change your address. Our team starts processing your order immediately after it's been placed, so that we can get your new items to you as quickly as possible. We advise you to keep a close eye on the tracking code of your order, as you'll often have the option to let your package be delivered at a parcel pick-up point. In your account, you can also save your standard delivery address for future orders.
In such cases, your package will be sent back to our warehouse. Our carriers hold your package for a limited number of days in the parcel shop, which differs per carrier. Please WhatsApp us at 011-53101166 to inform us if you would like the parcel to be sent again or processed as a return.
As soon as your order is ready for shipment, you will receive the tracking number by email. You can also log in to your account to check the status of your order.
Follow the steps below to return your order:
1. Mark the items you would like to return on the return form and indicate the reason. Place the return form in your shipping box;
2. Stick the enclosed address sticker on the shipping box over the old return shipping sticker. Note: this is an address sticker, return costs are at your own expense;
3. Ship the package back to our warehouse with a courier of your choice;
4. We strongly advise obtaining a tracking number so you can trace your package while on its way back to our warehouse.
We currently do not offer free pickup or free return services. All return shipping fees must be borne by the customer when sending the items back to our warehouse.
No, the return costs are not compensated by Secret Afterdark.
You may request a return or exchange within 30 days from the date you receive your item, subject to the conditions below.
Return or exchange is only applicable under the following conditions:
• The item has not been received by the buyer
• The item is defective or damaged upon delivery
• An incorrect item was delivered (e.g. wrong size, colour, or model)
• The item is materially different from the product description
Items that have been used are not eligible for return.
For hygiene and safety reasons, adult products are non-returnable once opened or used, unless the item is defective or incorrect.
Yes, you can return multiple orders in one box. Make sure to include all return forms within the box.
You can return the package to:
It's not possible to exchange an item online. You can return the item yourself and place a new order.
We accept
· PayPal
· Direct Bank Transfer
· DuitNow QR Pay
· Cryptocurrency
All payments are processed securely through trusted payment providers to ensure your data is fully protected.
After your package has been received, it will take up to a maximum of 14 business days for our warehouse to process your return. As soon as your return has been processed, you'll receive a confirmation via email.
Refunds will be processed to the original payment method where possible. If your order was paid using a gift card, the refund will be returned to the gift card. If multiple payment methods were used, the refund may be split accordingly. For orders paid via manual payment methods such as DuitNow QR, bank transfer, or eWallet, refunds will be issued via bank transfer instead of the original method.
Customers are required to provide the following details:
• Bank name
• Account number
• Account holder name
Refunds will only be processed after verification and may take 3–7 working days.
We are not responsible for any incorrect bank details provided by the customer.
We advise you to use a washing bag at all times and to always follow the washing instructions on the product label. You can also find these washing instructions on the product page of the item in our web shop.
Keep in mind that Secret Afterdark swimwear should never be washed in a washing machine.
Unfortunately, it's possible that another customer purchases the last item just before you. Should this happen to you, we advise you to wait a few hours and then check its availability again. You can also contact us via WhatsApp at 011-53101166, and we’ll be happy to help check the stock for you. Alternatively, you may use the “notify me” button to receive an alert once the item is back in stock.
Yes, for purchases made in our webshop, we offer our customers a warranty period of 9 months as long as it falls within our terms of the warranty.
Not satisfied with the quality of the product you ordered from our website, or have any other questions or issues? We’re happy to help. Please send us a photo of the issue together with your order number, name, and email so we can assist you further. You can contact us via WhatsApp at 011-53101166.
Open your shopping bag and enter the coupon code in the “Fill in a coupon code” field. We advise you to copy and paste the coupon code to prevent capital letters and space mistakes. Once your coupon code is entered, click the “Apply” button. Your discount will be applied immediately.
Please note that your coupon code is only valid for single use. Therefore, it's important that you complete your order after entering the coupon code.
First, check if you completed all the steps to add a coupon code to your order correctly. Other reasons the coupon code can't be applied to your order may be:
· The code isn't valid on the items you want to order
· Your order doesn't meet the minimum order value
· The code has expired
· There's a typo in the code
· The code isn't combinable with other codes you've applied to your order
If you're unsure of the cause, you can contact us via WhatsApp at 011-53101166. We'd like to receive a screenshot or picture of your shopping (including its contents), which shows the error message displayed when you try to add your coupon code. If you're unable to reach us outside of working hours or during the weekend, we advise you to wait with placing your order. We can't refund the discount after the order's been placed.
Having an account has many benefits:
· Save your sizes for a future purchase;
· You are the first to receive special offers;
· Access to your order history;
· Our Customer Service can assist you quicker;
· Save your billing and shipping information for easier and faster checkout;
· Trace your order in your account.
Creating your Secret Afterdark account is simple:
1. Visit the homepage of the Secret Afterdark webshop;
2. Use the ‘sign up’ button on the top right side of the page;
3. Create an account by entering your email address, and password;
4. Confirm your email address via the link you've received;
5. Log in using your username and password.
All set! You now have your personal Secret Afterdark account.
Please contact us via email with the details of your account that you would like to delete. Your data will be removed or anonymized in the systems.
Our newsletter will keep you updated about our new collections, news about our brand, and promotions. Below we have listed more advantages:. Below we have listed more advantages:
· Be the first to know about the launch of a new collection;
· Receive an e-mail with a discount of 15% on your birthday. (It is important to fill in the date of your birthday in your account);
· You will be the first to know about special promotions;
· You will receive an invitation to our members-only pre-sale and early access to special offers.
Please use the unsubscribe link at the bottom of the newsletter. Then, you will redirect to a page where you can modify your subscription.